FAQs

What is Reyooz?

Here at Reyooz, our motto is "Let's Make Waste History". It’s our mission to help create environmental, economic and social value through the maximum reuse of stuff. We do that by making reuse simple, quick and cost neutral. 

Reyooz offers zero-waste office clearances to big corporations and small businesses alike, clearing out unwanted furniture, repairing/refurbishing them, and then offering to you via our Reyooz Shop at rock-bottom prices.

Where is furniture on Reyooz sourced from?

We source all of our products from corporate office clearances. Reyooz works with clients large and small, including the largest University estate in the UK, small startups in Shoreditch and the largest property management company in the world.

Why are prices so cheap?

All products come from office clearances and are reused, second-hand. None of our stock is new items. Because of this, we can offer our products at rock-bottom prices, sometimes up-to 95% off the original retail price or sometimes even offer them free! 

We believe the insanity of office waste must end, and we're committed to this vision.

What condition are products in when they arrive?

All products come from office clearances and are reused, second-hand. None of our stock is new items. However, all items have been carefully cleaned, refurbished and where necessary reupholstered to be in the highest possible quality when they arrive with you. If items have any particular marks or dents, we will specifically list this in the item description, though most items are of a very high quality. As a Reyooz'er you'll be saving furniture from these clearances from going straight into landfill, and as a result can make significant savings (up-to 95%) off the original retail price.

If for whatever reason you are unhappy with the items you receive, we offer a refunds and returns service. Please see below.

Do you offer delivery? 

Yes. We will usually be able to deliver to all parts of mainland England, Scotland, Wales and Northern Ireland, however please note that as a London-based company, we are only able to offer free delivery within 30km of Trafalgar Square, Central London.

Outside of this radius, we charge a delivery fee dependent on mileage - if costs are a little too high, we offer free collection, or you could partner with other local businesses, charities or schools to fill a van and split delivery costs.

Do you offer collection? Where are you based?

We offer collections from our warehouse for prebooked customers only. You can chose this option, and a date/time during the checkout process. Our warehouse address is: Reyooz Warehouse, Bury Lane, Codicote, Hertfordshire, SG4 8TS.

If you are finding us via postcode/Sat Nav, please use Bury Lane, as Mansells Lane is a farm track and unsuitable for most road vehicles.

How do I get in touch? Can I call you?

You can get in touch with us via chat, contact form or email. Our email address is monitored every working day and is hello@reyooz.com. Alternatively, visit our contact page to find our other contact details.

Do you offer office clearances?

Yes we do. Whether you're clearing a cupboard or an entire office building, Reyooz will reuse and redistribute everything you can throw at us. Zero waste, massive social impact. Note, we don't offer domestic clearances.

For more information, and to book a discovery call, visit our Clearances Page.

Do you offer returns on products?

It's important to Reyooz that our members and customers feel secure and confident when purchasing anything from us. To that end, we offer a 14 day money back guarantee. If you decide you don't want the item or items in your order you must tell us within 14 days of receipt of the goods. Although we will not refund the delivery cost, we will refund the full amount paid for the items themselves.

You can read our full returns and refunds policy, including how to make a request, on our Terms & Conditions page.