Reyooz Use Agreement

4. Acceptable use

4.1 You must not: (a) use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability or accessibility of the Website; (b) use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; (c) use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or (d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.

4.2 You must ensure that all the information you supply to us through our Website, or in relation to our Website, is true, accurate, current and non-misleading.

5. Use on behalf of an organisation

5.1 If you use our Website in the course of a business or other organisational project, then by so doing you bind both yourself and the company or other legal entity that operates that business to these terms and conditions, and in these circumstances references to "you" in these terms and conditions are to both the individual user and the relevant company or legal entity.

6. User registration and accounts

6.1 If you wish to receive or purchase any items which are listed on the Website (referred to in these terms as being a “Customer”), you must first register for an account with us.

6.2 To be eligible to register for an account, you must be at least 18 years of age.

6.3 You may register for an account by completing and submitting the account registration form on our Website and clicking on the verification link in the email that we will send you.

7. Entire agreement

7.1 These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to (i) the purchase of any items by Reyooz from you (where you are will be considered to be a “Supplier”); or (ii) the purchase or receipt by you of any items from us (where you will be considered to be a “Buyer” – whether or not there is a purchase price attached to the items you acquire); or (iii) your use of our Website for any other purpose; and shall these Terms shall supersede all previous agreements between you and us in relation to any of the above matters.

8. User login details

8.1 If you register for an account with our Website, you will be asked to choose a user ID and/or password.

8.2 You must not use your account or user ID to impersonate any other person. You must keep your password confidential.

8.3 You are responsible for any activity on our Website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

9. Cancellation and suspension of account

9.1 We reserve the right to suspend or cancel your account at any time in our sole discretion.

9.2 You may cancel your account on our Website at any time. However, you will remain liable for any obligations you have entered into, such as the supply or purchase of any items which has been agreed by you prior to the cancellation of your account.

10. Supplying Items to Us

10.1 If you wish to clear out or dispose of unwanted office furniture, business equipment and similar items (referred to in these Terms as “Items”), you will need to book a call with us to confirm the Items which we will accept from you. We will usually, but not always, send one of our team to inspect the Items and then provide you with a quote for the collection and removal of those Items from your premises. We may also request that you send to us photographs of the Items.

10.2 You warrant to us that all Items which you offer to us belong solely to you and are not subject to any lien, charge or encumbrance.

10.3 We reserve the right to reject any hazardous waste items which we believe we are not legally licensed to move or transport. The UK Government website provides a list of goods that would fall under this classification https://www.gov.uk/dispose-hazardous-waste

10.4 If you accept our quote, we shall arrange delivery to collect the Items from your premises. Once we have collected the Items, we shall send you an invoice for our agreed fees. Our standard terms of payment are 28 days from the date of invoice.

10.5 If, when we come to collect the Items, the Items are materially different from the time when we originally inspected them (for example, if they become dirty, damaged or broken in the interim period), we reserve the right to not accept affected Items and/or to provide a re-quote to you should that be necessary.

10.6 Title and risk in all Items shall pass to us from the time we collect the Items.

10.7 We shall, at our discretion reject, list any Items we acquire from you for sale (at reduced or no cost) on our Website. We are not however obligated to list and/or sell any Items and reserve the right to dispose of any Items which we believe are not saleable, or for any other reason at our discretion. Any sale by us of Items, shall be made by us as the sole owner of the Items, and the Supplier shall not have any rights or liabilities in relation to that sale.

10.8 If your Items are sold or acquired by any third parties through our Website, we shall send to you a ‘Reyooz Report’ which will describe the carbon savings and social impact which you have achieved by enabling the re-use of these Items.

11. Liability of the Supplier

11.1 Reyooz confirms to the Supplier that following the collection by Reyooz of the Items, the title and risk in the Items shall pass to Reyooz. Accordingly, from the date of collection, the Supplier shall have no further risk, responsibility or liability of any nature in relation to the Items supplied.

12. Purchasing or acquiring any Items from our Website

12.1 If you wish to purchase or acquire any Items from our Website, you must first register for a Customer account and then complete the online checkout process.

12.2 Please note that even Items which are listed free of charge will require you to pay for their delivery (unless we allow you to collect those Items yourself from our warehouse).

12.3 When you purchase an Item, we will do the following: (a) collect certain personal details from you (please see our Privacy Policy, at www.reyooz.com/about/privacy for further details); (b) request credit card details or PayPal details to cover the price and/or delivery costs of the Item(s) you wish to purchase; (c) we will confirm to you by email that your purchase has successfully been made; (d) a binding contract will now be in place between you and us for the sale of the Item; and (e) we will arrange delivery of the Item(s) to you.

13. Delivery

13.1 We provide Customers with the option of using our own delivery services. The cost of those delivery services is paid by the Customer and will be shown on the Website. If you choose not to make use of our delivery services, you will need to agree with us in advance if you wish to make your own arrangements to collect the Item(s).

13.2 We will usually be able to deliver to all parts of mainland England, Scotland, Wales and Northern Ireland. If for any reason, we are not able to collect or delivery to your address, we shall let you know.

13.3 Delivery times are indicative only. Whilst we will make every effort to ensure that collections and deliveries are made in good time, we cannot guarantee any stated delivery times.

13.4 You are solely responsible for ensuring that we are able to make delivery to the address given and that you are available to accept delivery at this address on the delivery date. You must inform us as soon as possible if you know that you are not going to be in to accept delivery. If you fail to inform us in good time of your inability to accept any agreed delivery, you may be liable for additional delivery and/or storage costs.

13.5 If our delivery service partner is unable to deliver the Items, and such failure is due to the fault of the Customer, we may agree to arrange for re-delivery of the Items. However, we reserve the right to charge the Customer for the costs of such delivery if due to their actions. 

13.6 An indicative list of the situations where a failure to deliver will be responsibility of the Customer includes, but is not limited to the following: (a) you have provided the wrong address; (b) the address is not reasonably accessible; (c) the address cannot safely be accessed; (d) there is no person available at the address to accept the delivery and provide a signature.

13.7 Our delivery service provider is contracted to deliver items to the doorstep of the delivery address. If the Customer wishes the items delivered to be carried into the property, this is at the delivery service providers discretion and the delivery service provider is under no obligation to transport items into the property. Should you request that items be delivered inside your property and should the delivery service provider agree to do so, neither Reyooz nor the delivery service provider will be liable for any damage caused to the Items or your property as a consequence of us attempting delivery on your instructions.

13.8 Customers must check the measurements of the Items they are buying to make sure there is enough space at the delivery address to enter the Item and that it will fit into the room. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff. All fragile Items which could be damaged during the delivery, such as lights, vases, pictures etc, should be moved. If the Item cannot be delivered due to your failure to check these details, we may leave the Item at your delivery address (inside or outside) or at our discretion return the Item(s) at the cost of the Customer.

13.9 If our delivery service provider considers that delivery to the room of your choice is likely to cause damage to the Items or to your property, they will inform you of the concern at the time of delivery. You may accept delivery in spite of such concern, but we will not be liable for any damage caused to the Items or your property as a consequence of us attempting delivery on your instructions. 

13.10 Delivery staff are not permitted to and shall not: remove doors, windows, door frames etc in order to complete the delivery (if these measures are required they must be undertaken before delivery takes place; delivery staff will not carry any specialised lifting equipment).

13.11 On delivery, the Customer (or their representative) will be asked to examine the Items, check their condition and whether the correct Items have been delivered. The Customer (or their representative) will be asked confirm that the delivery has taken place, the number of Items delivered and that delivery of the Items has not caused any obvious damage to your Item(s). The delivery team will record a photograph of the delivered items at their delivery location upon delivery of the items. If there is obvious damage or Items are missing or incorrect, the Customer must record this at the time of and upon receipt of the delivery and inform Reyooz by email at hello@reyooz.com.

13.12 Once the Items have been delivered to the Customer (or their representative), the Customer will become the owner of those Items and from that point they will be at the Customer’s risk and responsibility.

14. Cancellation rights and returns policy

It's important to Reyooz that our members and customers feel secure and confident when purchasing anything from us. To that end, we offer a 7 day money back guarantee. If you decide you don't want the item or items in your order you must tell us within 7 days of receipt of the goods. Although we will not refund the delivery cost, we will refund the full amount paid for the items themselves.

14.1.1 Customers may cancel or amend an order at any time up until delivery or collection of the order and items therein.

14.1.2 Customers may choose to return any item within 7 days of receiving delivery or collection and be refunded the cost of that item. Unless the item has been deemed to be defective or not as described, in these circumstances the Customer will be liable for the original delivery and return costs.

14.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Customers who are individual consumers (only) are entitled to return Items, subject to the following conditions: (a) the Customer must notify us within 7 days of receipt of the Items that they wish to cancel an order, or specific Items within that order; (b) the Customer must then return the Items, at the Customer’s own cost, to us within 28 days of receipt; and (c) the Items must be materially in the same condition as received, and the Customer will be liable to any loss or damage caused to the Items prior to their return to us; (d) the Customer shall be entitled to the refund of any purchase price and/or delivery costs charged to them (except in the case where any further loss or damages has been caused to the Items by the Customer).

14.3 If a Customer receives goods which do not correspond to the Items purchased or are materially defective in a manner which was not identified in the listing on our Website, the Customer must notify us within 7 days of delivery or colletion. In such a case, Reyooz will arrange with the Customer to return the goods at Reyooz expense, in addition to a refund for any purchase or delivery costs charged.

14.4 Please note apart from material defects that were not identified in the Website listing, the Customer accepts all Items ‘as is’ and on the understanding that second-hand and used items are inherently subject to some wear, tear and damage. The condition of such Items shall not be a reason to reject the purchase and no cancellation or refund will be allowed in such circumstances.

15. Report abuse

15.1 If you learn of any unlawful material or activity on our Website, or any material or activity that breaches these terms and conditions, please let us know.

15.2 You can let us know about any such material or activity by writing to us at hello@reyooz.com.

16. Your content: licence

16.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our Website for storage or publication on, processing by, or transmission via, our Website.

16.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media and to reproduce, store and publish your content on and in relation to this Website and any successor website.

16.3 You grant to us the right to sub-license the rights licensed under Section 16.2.

16.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 16.2.

16.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all

other moral rights in your content have been waived to the maximum extent permitted by applicable law.

16.6 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

17. Your content: rules

17.1 You warrant and represent that your content will comply with these terms and conditions.

17.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

17.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not: (a) be libellous or maliciously false; (b) be obscene or indecent; (c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right; (d) infringe any right of confidence, right of privacy or right under data protection legislation; (e) constitute negligent advice or contain any negligent statement; (f) constitute or promote any criminal activity; (g) be in contempt of any court, or in breach of any court order; (h) be in breach of racial or religious hatred or discrimination legislation; (i) be blasphemous; (j) be in breach of any contractual obligation owed to any person; (k) be untrue, false, inaccurate or misleading; (l) contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage; (m) constitute spam; or (n) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory.

17.4 You must not use our Website to link to any Website or web page consisting of or containing material that would, were it posted on our Website, breach the provisions of these terms and conditions.

17.5 You must not use our Website to post any link to any Website or web page without our written permission.

17.6 You must not submit to our Website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

18. Indemnity

18.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of: (a) any breach by you of any provision of these terms and conditions; or (b) your use of our Website.

19. Warranties

19.1 We do not warrant or represent: (a) the completeness or accuracy of the information published on our Website; (b) that the information on the Website is up to date; or (c) that the Website or any service on the Website will remain available.

19.2 We reserve the right to discontinue or alter any or all of our Website services, and to stop publishing our Website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Website services, or if we stop publishing the Website.

19.3 To the maximum extent permitted by applicable law and subject to Section 19.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our Website and the use of our Website.

20. Limitations and exclusions of liability

20.1 Nothing in these terms and conditions will: (a) limit or exclude any liability for death or personal injury resulting from negligence; (b) limit or exclude any liability for fraud or fraudulent misrepresentation; (c) limit any liabilities in any way that is not permitted under applicable law; or (d) exclude any liabilities that may not be excluded under applicable law, and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

20.2 The limitations and exclusions of liability set out in this Section 20 and elsewhere in these terms and conditions: (a) are subject to Section 20.1; and (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

20.3 To the extent that we may ‘give away’ any Items without receiving a purchase price from the Customer, the Customer agrees that Reyooz shall not be liable to the Customer for the condition of any Items listed and shall not be liable to compensate the Customer for any loss or damage caused by such Items and that the sole remedy of the Customer in the case where they are dissatisfied with the Items for any reason is only to dispose of the Items at the Customers own cost.

20.4 To the extent that you have paid us any costs or fees for the services we have provided to you or for purchasing any Item(s) from us, we shall be liable only to a maximum amount of the return of such costs or fees or purchase price.

20.5 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

20.6 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use,

production, anticipated savings, business, contracts, commercial opportunities or goodwill.

20.7 We will not be liable to you in respect of any loss or corruption of any data, database or software.

20.8 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

21. Third party Websites

21.1 Our Website may include links to other Websites owned and operated by third parties. We have no responsibility for the content of such third party websites.

21.2 We have no control over third party Websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

22. Variation

22.1 We may revise these terms and conditions from time to time.

22.2 The revised terms and conditions shall apply to the use of our Website from the date of publication of the revised terms and conditions on the Website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our Website.

23. Assignment

23.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

23.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

24. Severability

24.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

24.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

25. Law and jurisdiction

25.1 These terms and conditions shall be governed by and construed in accordance with English law.

25.2 Any disputes relating to these terms and conditions, the Website or any product or service purchased through the Website shall be subject to the exclusive jurisdiction of the courts of England.